Help Center

Welcome to the Soft Touch Help Center!
We’re here to make your shopping experience easy, enjoyable, and stress-free.
Find quick answers to common questions below, or reach out to our team directly — we’re always happy to assist.

📦 Order Status

Once your order is placed, you’ll receive a confirmation email.
After your order ships, you’ll get another email containing your tracking number.
You can use this number to track your shipment. Please allow 24–48 hours for tracking information to update.

🚚 Shipping Information

All orders are processed within 1–3 business days (excluding weekends and holidays).

USA Orders: Typically arrive within 5–7 business days after shipment.
International Orders: Usually take 10–20 business days, depending on the destination.

For more detailed information about delivery times and shipping procedures, please refer to our Shipping Policy.

🔄 Returns & Exchanges

We accept returns within 14 days of delivery for items that are unused, unwashed, and in their original packaging.
To initiate a return or exchange, please contact us first at SoftTouch4Me@hotmail.com.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

💳 Payment Methods

We accept Visa, MasterCard, American Express, and other secure payment methods.
All transactions are processed through encrypted payment gateways, ensuring your information is protected at all times.

🛁 Product Questions

Have questions about a specific product — such as towel size, material, or color options?
Our team is happy to help you find the perfect fit for your home.
Simply contact us with the product name or a short description, and we’ll assist you with details and recommendations.

🛠 Technical Issues

Having trouble checking out or browsing our catalog?
Try refreshing the page or clearing your browser’s cache.
If issues persist, please contact us with a brief description of the problem — our team will respond promptly to resolve it.

📨 Contact Support

Still need help? We’re always here to support you.
Reach out by email or phone, and our friendly customer care team will get back to you within 1–2 business days.

SOFT TOUCH 4ME LLC
📧 SoftTouch4Me@hotmail.com
📞 +1 (914) 676-2053
📍 3500 POSNER BLVD #1168, DAVENPORT, FL 33837, USA