❓ Frequently Asked Questions (FAQ)

Welcome to the Soft Touch FAQ Section!
Here you’ll find answers to our customers’ most common questions.
If you don’t see your question here, please feel free to contact us — we’re always happy to help!

📦 1) When will my order ship?

All orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive an email with a tracking number to follow your delivery.

🚚 2) How long does shipping take?

• USA Orders: Typically arrive within 5–7 business days after shipment.

• International Orders: Usually arrive within 10–20 business days, depending on customs and local carriers.

🔁 3) Can I return or exchange an item?

Yes! We accept returns within 14 days of delivery if the item is unused, unwashed, and in its original packaging. Please contact us first before sending your item back.

💳 4) What payment methods do you accept?

We accept Visa, MasterCard, American Express, and other major credit or debit cards. Payments are processed securely to protect your information.

🧺 5) What materials are your towels made of?

Our towels are made from premium-quality cotton and other soft, absorbent fabrics designed for comfort, durability, and fast drying.

🧴 6) How should I care for my towels and fabrics?

We recommend machine washing in cold water with mild detergent. Avoid bleach or harsh chemicals, and tumble dry on low heat for best results.

🏷️ 7) Do you offer discounts or promotions?

Yes, we occasionally run seasonal promotions and special discounts. Join our mailing list or follow our announcements to stay updated on exclusive offers.

🧾 8) How can I track my order?

Once your order ships, you’ll receive an email containing your tracking number. Tracking updates usually appear within 24–48 hours after shipment.

📩 9) I didn’t get a confirmation email — what should I do?

Please check your spam or junk mail folder. If you still don’t see it, contact us with your name and order details, and we’ll resend your confirmation.

🛠 10) What if I received a damaged or incorrect item?

We’re very sorry if this happens! Please contact us within 48 hours of delivery with photos of the item and your order number. We’ll arrange a replacement or refund right away.

🌍 11) Do you ship internationally?

Yes, we do! We ship to selected international destinations, and shipping fees are calculated at checkout. Delivery times vary based on country and customs procedures.

📮 12) Can you ship to a P.O. Box?

We do our best to accommodate P.O. Box deliveries in the U.S., but some carriers may not support them. If needed, we’ll contact you to arrange an alternate address.

🧾 13) Will I have to pay customs fees?

International customers may be responsible for customs duties, VAT, or import fees when the package arrives in their country. We recommend checking with your local customs office before ordering.

🕐 14) Can I cancel my order after placing it?

You may cancel your order within 12 hours of purchase. After shipment, cancellations are no longer possible — but you can request a return after delivery.

🔐 15) Is my personal information secure?

Yes. We use secure encryption and data protection measures to keep your personal and payment information safe. Your privacy is our priority.

🛋️ 16) Do your towel racks and accessories require assembly?

Most of our towel racks arrive fully assembled or require minimal setup. If assembly is needed, clear instructions and all necessary hardware are included.

🧼 17) Can I wash decorative towels?

Yes, but we recommend gentle washing and air drying to preserve embroidery or delicate finishes. Always check the product label for specific care instructions.

🕊️ 18) What if my package is delayed?

Delivery times may occasionally be affected by weather, customs delays, or carrier issues. We appreciate your patience and will help track your order if needed.

🧾 19) Do you offer gift wrapping or personalized notes?

At this time, we offer simple and elegant packaging for all orders. If you’d like to include a personalized message, please contact us before checkout, and we’ll do our best to accommodate your request.

📞 20) How can I contact customer service?

You can reach our customer care team by email or phone. We aim to respond within 24–48 business hours.

SOFT TOUCH 4ME LLC
📧 SoftTouch4Me@hotmail.com
📞 +1 (914) 676-2053
📍 3500 POSNER BLVD #1168, DAVENPORT, FL 33837, USA